Support/FAQ
Support · FAQ

Frequently Asked Questions

Quick answers to the questions we hear most. If yours isn't here, the guides go deeper — or email us.

Account & login

I can't sign in, but I'm sure my password is right

Rolls Pending signs you in with your email address, not a username — that's the most common mix-up. Double-check you're using the email you registered with, spelled exactly as you entered it.

Still stuck? Make sure your email has been confirmed — see the next question.

My confirmation email hasn't arrived

Check your spam or junk folder first — confirmation emails sometimes land there. If it's not there, give it a few minutes and check again.

The link inside that email is what activates your account — you won't be able to sign in until you've tapped it.

I confirmed my email, but the app still asks me to confirm it

Close the app fully, reopen it, and try signing in again. If that doesn't clear it, try signing in from a different device or browser — that tells us (and you) whether it's a local hiccup.

I forgot my password

Tap Forgot password? on the sign-in screen and enter your account email. If it matches an account, a reset link is on its way — tap it, set a new password, and you'll be signed in automatically.

Not sure which email you signed up with? Just try one — the confirmation message looks the same either way, so nothing is given away, and you can try another.

For now, password reset works in a web browser only — mobile support is coming. Full walkthrough: Account setup.

Do I stay signed in? Can I use more than one device?

Yes to both. Your session stays active between opens — you only sign out when you choose to. And because everything syncs to the cloud, signing in on any device brings all your characters with you.

Party & sharing

Why can't my GM see my character?

Sharing is per campaign — joining a campaign doesn't share anything by itself. Open the character's sheet, scroll to the Sharing section, and tap Share next to that campaign.

(You're asked right after joining too, but "Not now" is always fine — you can share later.)

What does my GM actually see when I share?

Name, concept, level, your three defenses (Guard, Toughness, Resolve), and current/max HP. Your GM never sees your individual attribute scores — and nobody else in the party sees the shared character at all.

More detail: Shared characters — what your GM sees.

Can I use the same character in two campaigns?

Yes — with one thing to know: XP and items live on the character, so progress carries across every campaign it's shared into. Some GMs don't allow that, which is why you'll see a warning first.

Choose Share anyway to link progress across both, or Duplicate instead to make an independent copy for the new campaign.

How do I leave a campaign?

Open the campaign in your Party tab, scroll to the bottom, and tap Leave Campaign. Leaving unshares your characters from that campaign and permanently deletes your notes for it — you'll need a fresh invite code to rejoin later.

Live sessions

My GM sent an HP change — where do I accept it?

A card slides in from the bottom of your screen during the live session. Tap Accept to apply it, Adjust to change the amount first, or Dismiss to ignore it.

Nothing touches your HP until you choose — your GM can only propose a change, never apply one. See Play Mode.

How do I know when a session has started?

Check the Play tab — any campaign with a session running appears there. You'll also see a small amber dot on the Play tab icon and a "LIVE" line on that campaign's card in your Party tab. Tap the row to jump in.

I rolled during a session — why didn't anyone see it?

They probably did, briefly. Rolls appear on everyone's screen as a short-lived notice, then fade — there's no roll log, so if someone looked away, it's gone. Just tell the table what you got.

One exception: a GM's own rolls (and NPC rolls) stay secret unless the GM taps Reveal to table.

The Commons & community

Something I installed has an update — how do I get it?

An amber dot appears on that entry in your Compendium, and an Updates filter shows up when anything needs attention. Open the entry to read what changed, then pick Update — replace mine or Keep mine to stay on your copy.

Why does my Compendium look full?

Everything you install from the Commons counts toward your Free-plan entry limit, the same as things you create yourself. If you're over the limit, new installs pause until you make room, reset to your system's base entries, or upgrade to Pro. Nothing you already hold is ever deleted — entries over the limit just become read-only.

Why is some text masked with asterisks?

The profanity filter is on by default and masks strong language in text other people have typed — Commons listings, Open Table pitches, and similar. You can turn it off in your Profile's Content section. (It stays on for accounts under 18.)

Plans & why we charge

Why does Rolls Pending charge at all?

Paying is for one thing: unlocking the full toolset. Every subscription and purchase goes toward hosting the application and running its services — which is what lets us keep Rolls Pending free for everyone else at the table.

You're not paying for content, and you're not paying to remove artificial roadblocks. You're paying for the tools you use, and funding the free seats around you.

Why does the free plan have limits?

The limits on free accounts — like the Compendium entry cap — aren't there to squeeze you toward an upgrade. They're there to keep our databases from flooding with files, which is what lets us host more players for free.

That's also why export and import exist: you can export your content at any time and bring it back later, so you can keep using the app consistently within the limits — swap what's active, archive the rest, and nothing you made is ever lost.

Why is there a lifetime purchase?

Some people would rather pay once, upfront, than carry a subscription that could restrict them somewhere down the road. The lifetime purchase is for them: pay once and use the platform for its lifetime. Both paths unlock the same toolset — it's purely about how you prefer to pay.

Does paying get me the game rules or books?

No — and that's intentional. Rolls Pending is built to enable play of its integrated game systems, but it does not provide licensed rules text, books, or published materials, on any plan.

We heavily encourage you to buy licensed materials directly from the people who make these games — it supports the creators and funds future work on the games we love:

Shadowdark and Monster of the Week are integrated systems in progress, pending licence clearance — we'll link their publishers here the moment that's settled.